There are various expressions in Japanese, if you could use it according to the situations, your work will be easier.

Some of users not able to express their opinions clearly. There are some users who can not do their own things, but still have to respect and take care of them.

Not only expressions also the ways to speak is important. Speak gently or slowly, it depends on the person and situation. It is not just Japanese.

The facility user are much order, so trying to use the “Keigo” as much as possible. However, there are time easier to speak to them short words, so will practice both expressions.

You need to do before preparing for the exam is learning Japanese which use at work. We start from there.